DSL Internet Troubleshooting

Q: My modem has lights on it, but I do not have internet. What do I do?
A: One of the first things you can do is to ‘reboot’ or ‘power cycle’ your modem. No matter which brand of modem you have, there is a thin black power cable on the back of it. This cable has a round end. Feel free to pull that cable out, wait about 3-5 seconds, and then put it back in. Once plugging the cable back in, your modem should be fully rebooted in about 45 seconds to 1 minute. If not, don’t hesitate to contact us at 260-490-9000.

Q: I do not have dial tone at home, and I have no internet. What do I do?
A: First call your dial tone provider as most likely the issue is connected to the fact you do not have dial tone. An issue that is powerful enough to affect your phone service will definitely affect your internet. So, a call to the phone company is the first step in this case.

Q: What do these lights on my modem mean?
A: The obvious light is the power light, which is usually located on the left. The power light should always be green and always be solid (not blinking). The only time the power light should blink is during the process of a reboot/power cycle.
–The second light to be aware of if your LAN light. This light can also be called Network or Ethernet and can be green or orange depend on which modem you have. If this light is blinking, that is a good sign. It means that your modem is communicating with the next device that it is plugged into, which is often your wireless router.
–The third light is your DSL light (sometimes called WAN or Link). Like the power light, this light should be solid all the time. When this light is solid, that means that your modem has a good connection to the phone company’s equipment in town, or at their nearest hub.
–Finally, we come to the internet light. Sometimes this light is called PTP or ACT. If this light is blinking, it means that there is communication between your modem and us.
Some modems also have a wireless router built in, and so they display the WLAN light. This light, if blinking, means that there is wireless communication happening.

Q: What are these different cords for?
A: Usually, there are 3 cords (cables) that are being used. The power cord is almost always black and has a round end. The phone cord is often silver or off-white in color, and it should remain plugged in to your phone jack in the wall at all times. Finally, there is an ethernet cable. It looks very similar to your phone cord and often comes in colors of yellow, blue and gray. This cable helps your modem communicate with your wireless router or your computer.

Q: What does DSL stand for?
A: DSL stands for Digital Subscriber Line. DSL has been in widespread use nationwide since the mid to late 1990s.

Q: Do I need home phone service to have DSL?
A: Yes. If you have DSL with us, you need to have an active home phone service with the local phone company.

Q: Is my DSL fast enough for YouTube, Netflix, Hulu and Amazon Prime Video?
A: Most of our clients have no problem enjoying these services at home. For best results, we recommend the 5M bandwidth.

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