An Auto Attendant is a virtual receptionist that answers your business calls automatically and directs callers to the right person or department without needing a live operator. When someone calls your business, they’re greeted with a professional message and given simple options like “Press 1 for Sales” or “Press 2 for Support.” Behind the scenes, the system routes the call instantly based on the caller’s selection. This ensures every call is handled efficiently, even after hours, during busy periods, or when your team is unavailable.