Indiana Telephone Network Introduces Call Detail Records in User Portal for Enhanced Tracking and Reporting
12/4/2024
At Indiana Telephone Network, we are constantly looking for ways to improve the tools available to our Virtual PBX customers. As part of our commitment to innovation, we are excited to introduce the latest feature in the user portal: Call Detail Records (CDR).
What Are Call Detail Records?
Call Detail Records provide a comprehensive log of inbound and outbound calls, allowing you to track your communication activity with ease. Whether you’re looking to see who called you or which numbers you’ve contacted, this feature offers a detailed and organized view of your call history.
Key Features of Call Detail Records in the Portal:
- Accessible Reports: Find all call records conveniently under the “Call Logs” section on the left side of the portal.
- Detailed Logs: Each log includes essential details like date, time, call duration, and the phone numbers involved.
- Forward-Looking Tracking: Call records begin from November 1, 2024, and will be retained for up to two years. Historical records before this date are not available.
- Customizable Downloads: Reports can be downloaded in various formats, making it easy to analyze and integrate this data into your existing systems or tools.
How to Access Call Detail Records
Getting started with Call Detail Records is simple:
- Log into the Indiana Telephone Network Portal: Visit https://portal.itnphones.com and log in with your credentials.
- Locate the Call Logs Section: Click on “Call Logs” in the menu on the left side of the portal.
- Run a Report: Choose the time frame and parameters for the report you’d like to view.
- Download Your Data: Export the data in your preferred format for further analysis or recordkeeping.
Need Help Setting Up Your Portal?
If you haven’t set up your user portal yet or need assistance navigating these new features, don’t worry—we’re here to help. Our customer support team can guide you through the process of creating your account or using the Call Detail Records feature to its full potential.
Why Indiana Telephone Network?
Indiana Telephone Network is committed to delivering tools that empower businesses to stay connected and informed. With the addition of Call Detail Records, you now have even greater control and insight into your communications.
Log into the portal today at https://portal.itnphones.com to explore the new Call Detail Records feature and see how it can benefit your business. If you have questions or need assistance, don’t hesitate to contact us.