At Indiana Telephone Network, we’re always looking for ways to help businesses improve communication and customer satisfaction. That’s why we’re excited to introduce our new Customer Survey feature, designed to make collecting feedback fast, easy, and completely automated.
This new feature allows you to create customized phone surveys that automatically play after a customer interaction. Whether you want to measure satisfaction, track response times, or simply hear what your customers have to say, ITN’s Customer Survey gives you real-time insights without adding extra workload to your staff.
How It Works
Each survey is tied to a unique 4-digit extension (beginning with 89xx). After a support call or service interaction, customers can be transferred to that extension where they’ll hear your personalized introduction and answer a few short questions using their phone keypad.
If you choose, callers can also leave voicemail feedback, which is automatically sent straight to your designated email — giving you immediate access to their thoughts and suggestions.
Key Features
- 🎯 Customizable questions – Ask up to three unique questions tailored to your business needs.
- 🗣️ Personalized voice announcements – Add a friendly greeting and closing message for a professional touch.
- 📩 Voicemail feedback delivery – Receive customer voice messages directly to your inbox.
- ⚙️ Easy setup – Simply choose an extension, write your questions, and click “Update Survey.”
- 📊 Actionable insights – Turn real customer feedback into measurable improvements.
Why It Matters
Customer feedback is one of the most valuable tools a business can have. With ITN’s new Customer Survey system, you can quickly identify what’s working well — and where there’s room for improvement — all while maintaining a positive and engaging experience for your callers.
Whether you’re managing a support desk, sales line, or service department, this feature gives you the data you need to make informed decisions and improve customer satisfaction over time.