Indiana Telephone Network – SMS Privacy Policy

Effective Date: January 14, 2026

Indiana Telephone Network (“ITN,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information related to SMS and text messaging communications. This SMS Privacy Policy explains how information is collected, used, and safeguarded in connection with ITN’s SMS communications.

Information We Collect

When you opt in to receive SMS messages from ITN, we may collect:

  • Your mobile phone number
  • SMS consent and communication preferences
  • Message interaction data (such as delivery confirmation and opt-out status)

ITN does not collect message content for purposes other than delivering and managing SMS communications, unless required for service support, compliance, or legal obligations.

How We Use SMS Information

ITN may use SMS-related information to:

  • Send service-related notifications, account updates, reminders, or alerts
  • Send promotional or informational messages where permitted
  • Manage opt-in and opt-out preferences
  • Comply with legal, regulatory, and carrier requirements
  • Protect ITN and Customers from fraud or misuse

Information Sharing

ITN does not sell or rent SMS-related personal information.

Information may be shared only as necessary with:

  • SMS platform providers and messaging vendors that assist in delivering messages
  • Service providers supporting ITN’s communications infrastructure
  • Governmental or regulatory authorities where required by law

All vendors are required to use information solely for authorized purposes.

Data Security

ITN implements reasonable administrative, technical, and organizational measures designed to protect SMS-related information from unauthorized access, disclosure, or misuse. However, no system can be guaranteed to be completely secure.

Opting Out of SMS Communications

You may opt out of receiving SMS messages from ITN at any time by replying “STOP” to any message or by contacting ITN directly. Once you opt out, no further SMS messages will be sent to that number, except where required by law.

Message and data rates may apply based on your mobile carrier and plan.

Children’s Privacy

ITN’s SMS communications are not intended for individuals under the age of eighteen (18). ITN does not knowingly collect SMS-related information from minors.

Changes to This Policy

ITN may update this SMS Privacy Policy from time to time. Any changes will be posted with an updated effective date. Continued participation in SMS communications after changes constitutes acceptance of the revised policy.

Contact Information

If you have questions about this SMS Privacy Policy or ITN’s SMS practices, please contact:

Indiana Telephone Network
Email: billing@indianatelephonenetwork.com
Phone: 260-490-9000